Legal
Privacy
This policy explains how we handle personal information collected through downflow.com.au, in line with the Australian Privacy Principles.
Who we are
DownFlow Pty Ltd (ABN 86 698 547 063) operates this website. You can contact us at contact@downflow.com.au or (03) 8824 0723.
What we collect
When you request a quote we collect your name, suburb, phone number, email address, the service you are interested in, and any message you send. We may also collect basic technical information such as browser type when you visit the site.
How we use it
We use this information to respond to enquiries, prepare quotes, and carry out work you ask us to do. We do not sell personal information. We only share it with service providers who help us run the website or email, or where the law requires it.
Storage and access
We keep enquiry details for as long as we need them to handle your request and meet record-keeping obligations, then delete or de-identify them. You can ask to access or correct your personal information, or to make a privacy complaint, by emailing contact@downflow.com.au. If you are not satisfied, you can contact the Office of the Australian Information Commissioner.
Changes
We may update this policy from time to time.